He notes, however, that “We still need to further improve response times and we are continually working to improve the quality of our responses. The company has added roughly 5x more support staff, as well as a new help and ticketing system. Newell was vague on this last part, but noted that the structure of Steam’s support is the platform’s biggest flaw, in his opinion.
Gabe Newell conducted an AMA this week, where he spoke about Valve’s plans for VR, its interest in hardware design, and plans for Steam. Steam doesn’t improve quickly and the entire application needs an overhaul to clean up the UI, but this improvement does make game installation management easier.
Still, this kind of flexibility is welcome. Cleanly moving an entire Steam account from one machine to another also still requires some workarounds from outside the application.
Right now, there’s no option to batch move multiple games, meaning you still have to shift titles one at a time.
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